A motivated, adaptable, creative and reliable individual with an enthusiastic and positive attitude. I work hard at building relationships and completing tasks in a timely fashion to ensure that customers receive an excellent level of service.I have particular strengths in communication, leadership and organisation, and these transferable skills would enable me adapt well to new challenges.
EDUCATION AND EXPERIENCE
IPMI Health Claims Assessor
International Medical Group, Inc.
November 2018 - Present
A home-based role assessing private medical insurance claims, and arranging payment of both reimbursement cases and provider invoices. Role requires a good work ethic, the ability to work alone for long periods. But also requires great communication with clients, third parties and colleagues.
2020 Employee of the Year (joint)
Technical Service Case Manager
Funtington, West Sussex
August 2016 - November 2018
Working in Private Health Insurance claims and medical assistance, the roll involves assessing and managing claims for individual and corporate clients worldwide, received by phone and by email. This ranges from simple planned medical treatment to emergency evacuations and repatriations and requires communication with the patient, the insurer, the treating hospital and our internal medical team. It also requires an understanding on multiple policies from multiple insurers, being able to quickly answer any queries from customers. Also involved in aspects of claims training for colleagues and arranging reimbursement payments for small claims and organising direct billing for hospital admissions.
Team Leader / Sales Advisor
February 2016 - August 2016
Working in the Affinities Sales department; leading a team selling Household, Motor and Travel insurance under the Age UK brand. Role involves the day to day running of a team that is comprised of 11 Sales Advisors, providing coaching, answering queries and dealing with any performance and behavioural issues that may arise.
Lead Claims Assessor
Aviva UK Health
Chandlers Ford, Hampshire
August 2006 - November 2015
Work within a busy Private Medical Insurance claims department. Role predominantly involves coaching of Claims Assessors, helping them make correct decisions on claims, allocating work and monitoring quality standards. Also involved with statistical reporting on staff performance.
Have been responsible for creating written working processes and liaising with stakeholders at various levels to implement them within the department. Also deal with complaint handling, investigating potential fraud and acting as primary contact for booking teams in three large private hospital chains.
As part of my own development I have been directly responsible for three staff since the beginning of 2015 and stepping up into the manager role when required to lead the team with a strong focus on providing excellent customer service.
Awarded “Outstanding” performer at 2013 annual review
Only non-manager to attend Frontline Manager training course, in 2011.
Promoted to Lead role in 2012 due to high level of technical knowledge.
Implemented new data capture process which reduced errors and missing data.
Direct Sales Co-Ordinator
Lloyds TSB Commercial Finance
Hedge End, Hampshire
January 2006 - July 2006
Temporary position, maternity cover.
• Frequently meeting with outside suppliers and clients, creating hire purchase documents.
• Ability to adapt whilst working alongside Asset Finance sales team and other departments.
Non-Domestic Rating Referencer
Valuation Office Agency
December 2002 - December 2005
Responsible for inspection and measuring of business properties for rating purposes, drawing floor plans and writing reports
Promoted to Referencer in 2004 having started in junior role
Bachelor's Degree, Media Studies (Radio Production) with Business Management & Information Technology
University of Manchester
1999 - 2002
My degree covered a diverse range of modules across Media, Business Studies and Computing, which have helped me to develop a broad spectrum of expertise and allowed me to master many transferable skills such as written & oral communication, organisation & time management and interpersonal skills. I was also Head of Music at student radio station The Souce 1251am, and also Station Manager of temporary station Fuzed FM.
A-Levels, AS Levels & GCSEs
Hardley School & Sixth Form
1991 - 1998
A Level Communication Studies, grade D
A Level Business Studies, grade C
A Level Computer Studies, grade C
A Level General Studies, grade B
9 GCSE's at B/C grade.